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Effective date: October 15, 2026

Turfology LLC (\"Turfology,\" \"we,\" \"us,\" or \"our\"), operated by 4n6 IP Holding Co., Ltd, respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you contact us, request or receive lawn care services, use our website, or participate in our text messaging program.

1. Information We Collect

Depending on how you interact with us, we may collect:

\nContact information: your name, phone number, email address, and mailing address.
\nService information: service location, property details, appointment preferences, service history, and communications about your account.
\nBilling information: invoices, payment status, and transaction records relevant to services we provide.
\nWebsite information: basic technical information, such as browser type, device information, and website access logs, when collected by our website or hosting providers.
\nSMS information: your mobile number, messaging preferences, consent records, message content, and opt-out requests when you participate in our text messaging program.

2. How We Use Information

We use personal information to provide and schedule lawn care services, respond to inquiries, manage customer accounts, process and track payments, communicate service updates, maintain business records, improve our operations, and meet applicable legal obligations.

3. SMS and Mobile Messaging Privacy

If you consent to receive SMS messages from Turfology, we may send appointment confirmations and reminders, technician arrival notices, service completion updates, schedule changes, billing-related customer care communications, and replies to customer service requests. Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to a Turfology text message. Reply HELP for assistance, or contact us using the information below. Consent to receive text messages is not a condition of purchasing our services.

Mobile information and consent: We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or messaging consent with third parties or affiliates for marketing or promotional purposes. SMS opt-in information and consent are not transferred to other businesses for their own marketing.

We use messaging service providers and wireless carriers as necessary to deliver messages, process responses and opt-outs, and operate the SMS program. These providers act in support of Turfology's communications and are not authorized by us to use your mobile information for their own marketing.

4. When We Share Other Information

We may disclose information to service providers that help us operate our business, such as scheduling, website hosting, payment processing, customer management, and communications vendors, only as needed to perform services for us. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transaction where permitted by law. These disclosures do not authorize sharing SMS opt-in information or consent for third-party marketing.

5. Data Retention and Security

We retain information for as long as reasonably needed to provide services, document consent and customer requests, manage business records, resolve disputes, and comply with applicable requirements. We take reasonable steps to protect information, but no method of electronic transmission or storage is completely secure.

6. Your Choices

You can request that we update your contact information, ask questions about information we hold about you, or ask us to stop sending SMS messages. Reply STOP to opt out of texting. To make another privacy-related request, contact us using the information below. We will respond as required by applicable law.

7. Children's Privacy

Our services and SMS program are intended for adults and are not directed to children under 13. We do not knowingly solicit personal information from children under 13 through our SMS program.

8. Updates to This Policy

We may update this Privacy Policy as our operations or legal requirements change. We will post the revised policy on this page and update the effective date.

9. Contact Us

For privacy questions or requests, contact:

Turfology LLC

Operated by 4n6 IP Holding Co., Ltd

Email: hello@turfologyal.com

Phone: 334-442-9333

For details about our text messaging program, see our Terms & Conditions.

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